Frequently Asked Questions

Frequently Asked Questions

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General Website Questions

Black Tie Hosting has been in busines since 2013 but it's Owners, operators, partners, agents and members have been in business since 1999. Black Tie Hosting is the accumulation of many experts in the IT industry. Black Tie Hosting has a solid foundation of experience in Security, System Administration, Database Administration, Networking, and Web Hosting. Black Tie Hosting was created as a DVNO(Data-Center Virtual Network Operator) of Data Centers giving Black Tie level service for top fortune 500 companies down to high end small businesses located from New York to California. We have grown to encompass many more countries and locations.
If you are not satisfied with your product or service pelase contact our customer service team to seek resolution or find out what options are available for refund. Some products or services have 0,10, and 30 day refund periods. Domain name purchases are non-refundable.
Black Tie Hosting does NOT offer a free trial or grace period to new users as we provide services based on multiple vendors and locations. As a DVNO(Data-Center Virtual Network Operator) there are costs associated to services we cannot recover. Most clients who choose Black Tie hosting already know what they need and do not need a trial. Most clients are experts themselves or rely on MSP's and solution experts to direct them to Black Tie Hosting.
Some products and services are automatically setup if and when billing has been performed correctly and smoothly. Most times we see delays due to users billing issues. If email verification is not completed and payment fails there will be delays in settting up services. This is the standard in our industry and we try to make things as smooth as possible but some things are unavoidable.
We accept Visa, Mastercard, American Express, Discover, and Paypal.
Many of our products and services include discounts for quantity or length of renewal period. Each product is different and we strive to be competitive with other high end providers delivering world class IT.
We have experts in every field working for Black Tie Hosting. We also partner with vendors, and companies to build out other services we do not directly offer. Everything from software to hardware and even construction. If you need expertise with IT infrastructure requiring an electrician or structural engineer contact us today so we can get you in touch with global experts in these fields. We work with software and hardware vendors from the ground up. There most likely isn't a solution we haven't worked with or touched. Most of our staff have become implementation experts or solutions experts in their own right having many years of experience with products and projects. We also partner with the best MSP's from New York to California to help clients setup the best IT possible working with our products and solutions to keep every business successful.
We have several methods of support. Our MSP partners and vendors or their clients can call us directly. Our web portal clients will contact us through email or support ticket. If you need additional methods of contact we have entire support teams, network engineers, and system administrators at a phone call length and even some geo-distributed across the Untited States for onsite access. Our fastest and best method of support is to create an account in our web portal and create a support ticket. We maintain a 1-5 minute response time 24/7.